Contracting Coordinator

Contracting Coordinator

Requirements

• Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Serves as an example of how customer service should be
• Interpersonal Skills – Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
• Written Communication – Edits email and written work for spelling and grammar; Explains in detail the situation, expected result and any next steps that are needed; Helps train team to become better at written communication
• Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks
• Professionalism – Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative – Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Internet software; Excel Spreadsheet software and Microsoft Word Processing software.
• Must be willing to work flexible hours during peak times.
• Must be able to pass monthly OIG and SAM Exclusion List checks.

Responsibilities

• Document incoming agent contracts and follow the appropriate workflow for the contracting process
• Prepare contracts for the submission process (i.e. scrubbing, collecting missing information, etc.)
• Reach out to agents to retrieve missing items necessary to complete the onboarding process
• Follow up on submitted contracts
• Notify agents when they receive writing numbers
• Work to resolve service related issues for agents and marketers
• Work with the Agent Services Division Manager and Assistant Manager on improving processes and instilling confidence in the Contracting Team as a whole
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication
• Provide outstanding customer support

Preferred Qualifications

No preferred qualifications provided.