Continuous Improvement Director
| Company | BECU |
|---|---|
| Location | Washington, USA, Oregon, USA, Texas, USA, South Carolina, USA, Georgia, USA, Arizona, USA, Idaho, USA |
| Salary | $167500 – $204600 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in business or related field, or equivalent combination of education and experience
- Typically requires 10+ years of experience in operations, project management, internal controls, or technology implementation
- Typically requires 10+ years of functional experience in business or operations
- Typically requires 5+ years of leadership experience within a collaborative, fast-paced environment
- Demonstrated experience leading large, cross-functional initiatives in financial services or a similar regulated industry
Responsibilities
- Lead Strategic Transformation: Drive the planning, execution, and delivery of enterprise-wide continuous improvement programs that support BECU’s strategic direction.
- Champion Operational Excellence: Actively shape and evolve the Operational Excellence strategy, ensuring consistency, effectiveness, and alignment with organizational priorities.
- Set the Standards: Implement clear standards, policies, and procedures to measure performance, track success, and continuously refine operations.
- Collaborate Cross-Functionally: Partner with internal teams and external vendors to deliver innovative solutions that serve both employee and member needs.
- Be a Change Leader: Serve as a change agent across departments, helping teams navigate and embrace transformation in support of impactful outcomes.
- Elevate the Member and Employee Voice: Analyze survey data and other feedback tools to uncover needs and turn insights into meaningful improvements.
- Coach and Mentor for Success: Provide strategic coaching and mentorship to key leaders and staff, helping build internal capabilities for process improvement.
- Develop the Business Case: Use data and insights to build compelling cases for investments that align with BECU’s strategy and member priorities.
- Oversee Risk and Compliance: Ensure that improvement initiatives align with federal and state regulations and coordinate cross-functional efforts to maintain compliance.
- Manage Vendor Partnerships: Lead vendor contract oversight to ensure cost-effective, high-quality services that directly benefit BECU members.
- Foster Communication and Collaboration: Maintain open communication channels across BECU, ensuring alignment and shared progress toward our goals.
- Deliver Accurate Reporting: Maintain essential audit, reporting, and performance metrics to ensure transparency and accountability across the business.
- Adapt and Contribute: Jump in to support broader departmental initiatives as needed—because your flexibility and problem-solving matter.
Preferred Qualifications
- Advanced degree or certification in project management, operational excellence, or business process improvement
- Familiarity with Lean, Six Sigma, or other improvement methodologies
- Experience partnering with external vendors and managing high-impact contracts
- Prior involvement with regulatory or audit processes
- Public speaking or industry advocacy experience
- Strong communication skills with the ability to influence at all levels
- Experience with reporting, metrics, and performance tracking
- Ability to work independently and collaboratively with sound judgment and discretion