Content Management Writer Sr. Analyst

Content Management Writer Sr. Analyst

Requirements

• Bachelor’s degree or extensive industry experience in English/Writing/Editing, Proposals, Knowledge Management, Communications, Sales, Product, and/or Marketing
• proficiency in Microsoft Office Suite (particularly Microsoft Word)
• RFPIO Proposal Automation software experience a plus
• thorough understanding of Cigna’s brand, products, and services is a plus
• strong attention to detail and editing and writing skills (experience with Chicago Manual of Style a plus)
• ability to identify process and training gaps and proactively drive solutions
• ability to meet deadlines and work in a fast-paced environment
• ability to network effectively within the company
• ability to change direction quickly and comfortably and handle uncertainty/make decisions when information is not available
• strong research, analysis, and problem-solving skills
• results oriented and solution focused
• strategic thinking – ability to look at the big picture and understand impacts beyond the individual task at hand
• excellent oral and written communication skills
• strong relationship management skills with the ability to foster collaboration and value other perspectives
• strong customer focus, dedicated to meeting the expectations and requirements of our customers

Responsibilities

• Maintain strong partnerships with a large network of experts and business owners (Product, Clinical, Marketing, Sales, Go to Market) to create winning proposal responses that differentiate Cigna.
• Maintain deeper level of expertise/act as a “go-to” in key areas based on aligned topics
• Proactively share expertise and best practices with fellow content team members
• Write new content for RFP responses and ensure existing library content remains current and accurate. Apply critical thought process, writing style guidelines and add to the RFP Content Library in a timely manner.
• Collaborate with internal partners within RFP Strategy & Operations to ensure content is accurate and meets the needs of RFPs for a case load of complex, non-standard, and strategic RFP responses.
• Edit content in accordance with Chicago Manual of Style, internal RFP Writing Guide, SOPs, Job Aids, and other designated resources.
• Own, moderate, and revise library content in alignment with review cycles, ad hoc requests and new RFP responses from case work for repeat use.
• Monitor and manage feedback to content in the RFP Content Library and respond appropriately in a timely, accurate, and professional manner.
• Keep current on Cigna’s products, services, and capabilities for assigned line(s) of business and topics by hosting regular meetings with aligned SME’s and matrix partners, attending trainings, and reviewing Knowledge Xchange.
• Identify opportunities to improve the technology of the RFP library and partner with technology team to drive enhancements and efficiencies. Embrace and support changes.
• Create content that includes search attributes (ie: title/structure of response) that optimizes accuracy of search functionality.
• Analyze content usage within RFP Library and archive records as appropriate.
• Support questions and recommended improvements from matrix partners regarding the technology, writing standards, formatting, etc. and escalate as appropriate.
• Provide mentorship, technical coaching and formal training on new/emerging topics.
• Create, review, and update Job Aids and SOPs that support team processes.
• Actively participate in weekly/monthly/annual team calls/meetings.
• Build and maintain strong, professional relationships across RFP Strategy & Operations teams, SMEs, and other business partners. Act as a resource and/or mentor to others.
• Lead and/or proactively support projects initiated by the Content team or broader RFP Strategy & Operations teams.
• Identify and lead process improvement projects with minimal direction or supervision.
• Support management on leadership-prioritized department initiatives.
• Support other team initiatives and processes as directed.

Preferred Qualifications

• RFPIO Proposal Automation software experience a plus
• thorough understanding of Cigna’s brand, products, and services is a plus