Content Editor

Company	Cision
Location	Montreal, QC, Canada, Toronto, ON, Canada, Cleveland, OH, USA, Albuquerque, NM, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Entry Level/New Grad, Junior

1+ years of experience in content creation, customer service, or related field desired
Knowledge of SEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus

Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone and email
Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process
Be the point of resolution whenever possible
Educate clients on PR Newswire products, services and procedures
Meet or exceed activity metrics as assigned
Navigate various platforms and databases such as Salesforce, Microsoft Suite and other proprietary platforms and databases.
Ability to reprioritize and multitask to meet deadlines and client expectations
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
Overtime and holiday coverage may be required based on business needs

Team player who is self-driven to exceed core metrics and department goals
Someone looking to work collaboratively with others within a hybrid work setting
An individual with a passion for customer service who finds fulfillment in helping others
A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation