Contact Center Representative
| Company | Intermountain Healthcare |
|---|---|
| Location | Wheat Ridge, CO, USA |
| Salary | $18.81 – $24.26 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- One year of customer service experience
- Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
- Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.
Responsibilities
- Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
- Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
- Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
- Uses analytical skills and technical resources to anticipate and resolve patient requests.
- Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.
Preferred Qualifications
- One year of customer service experience in a hospital or medical office
- Medical terminology helpful
- Experience working with Electronic Medical Records (EMRs)
- Experience working in a call center