Consumer Process Improvement Manager I – Retail Risk and Controls

Consumer Process Improvement Manager I – Retail Risk and Controls

Requirements

• Bachelor’s degree and a minimum of 3 years’ relevant work experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ relevant work experience
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
• Experience handling multiple tasks and working under time constraints in support of various assignments

Responsibilities

• Direct development of continuous improvement initiatives, generally of less complexity, consult with, and influence internal contacts, creating value and buy-in as the lead process improvement transformation partner
• Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices
• Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts
• Develop project plans and/or execution framework for assigned activities
• Identify and document opportunities for process automation (e.g. robotics); develop business case
• Communicate project status, issues, and risks to project sponsor on a regular basis
• Ensure sustainable measurement systems for key deliverables are in place for each project
• Develop business case and project benefits and monitor actual results against projected benefits
• Coordinate teams of up to 20 individuals across multiple functions and levels of the organization
• May have coaching and mentoring responsibilities for Process Analysts or Six Sigma Green Belts
• May support larger strategic Project/Process initiatives working under the direction of higher management
• Drive implementation of solutions within the business where required
• Responsible for measuring, tracking, and reporting of benefits on an ongoing basis up through one year after project completion
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned

Preferred Qualifications

• Minimum of a bachelor’s degree in a technical, finance, or business discipline
• Minimum of 4 years’ relevant experience
• Financial services experience
• Previous management experience
• Certified Six Sigma Green Belt or Lean or Agile Certification
• Self-motivated
• Results-driven
• Well organized individual
• Ability to effectively manage multiple work streams
• Ability to forge strong relationships with business stakeholders and colleagues