Consumer Lending Loan Coordinator

Consumer Lending Loan Coordinator

Requirements

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of lending principles, practices, rules, regulations, and sales.
• Knowledge of compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.
• Ability to work a rotating schedule which will include working some Saturdays.

Responsibilities

• Provide exceptional service to all Members, officials, internal team members, and service providers.
• Provide general assistance and departmental support in completing tasks or projects.
• Provide phone coverage for the department at all times.
• Communicate with Members regarding their loan status and request documentation needed to close the loan.
• Compose and type letters, memos, and reports for staff and Members.
• Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions.
• Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.
• Assist Direct lending with loan queues and funding when needed.
• Assist Indirect lending with loan packages and funding when needed.
• Manage the loan completion process with Member from approval to funding.
• Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.
• Follow up with Members, dealers, or vendors for any documentation needed for funding.
• Assist funders to ensure loan files are complete prior to internal and/or external audit requests.
• Ensure confidentiality and safeguard sensitive Member financial information.
• Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
• Identify cross sell opportunities that will benefit Member.
• Report daily any problems or concerns with specific loan files.
• Propose new or improved processes that will improve current processing structure.
• Review and complete daily lending reports.

Preferred Qualifications

• Combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.