Consumer Credit Loan Specialist

Consumer Credit Loan Specialist

Requirements

• Minimum three (3) or more years of consumer lending experience in processing or customer service required
• In-depth knowledge of loans and lending guidelines
• Detailed knowledge of processing, underwriting and closing procedures
• In-depth knowledge and understanding of loan application and underwriting systems
• Previous experience managing a pipeline required
• Proven computer skills
• Demonstrated leadership and organization skills
• Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired
• Demonstrated teamwork and customer service skills
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Proactively contact customers to collect documents needed to underwrite application (including, but not limited to, income documentation, trust information, etc.)
• Provide accurate information to the customer, explains products and policies in a clear, concise manner to ensure they understand documents needed for a lending decision
• Evaluate loan documentation, review income documents, analyze data, and clear conditions per delegated authority (credit and non credit documents)
• Effectively translate internal communication to customer to ensure all information is delivered professionally, accurately, and timely
• Active liaison between the client, underwriting and financial center to meet all loan and customer requirements
• Actively manage pipeline of consumer loan applications
• Fields inbound calls from internal and external customers.
• Understand and review personal and business tax returns and other income documents
• Understand and review vendor documents (title, appraisal, flood, verification of employment, etc.) to communicate with internal and external customers any unexpected issues or needs
• Maintain high level of customer service by being proactive in communicating with borrowers and loan originators.
• Ownership as the escalation point for internal and external customer questions pertaining to documents needed for loan products
• Ensure accurate, complete, and timely loan data on processing and underwriting system
• Actively participate in ongoing efforts to continually improve customer service for internal and external customers
• Support the retail business partners in connection with consumer loan applications processed in the consumer credit centers.
• Maintain an in-depth, expert knowledge of all equity and non-equity lending products and services as they relate to procedures, increased efficiencies and policies
• Accurately enter issues into CIT so that issues can be routed appropriately, worked, tracked and resolved following standard Customer Complaint processes
• Respond to complex questions and issues from banking centers regarding products, systems and/or operational procedures in the banking center.
• Work independently to research and resolve issues or answer questions that often involve interpretation of bank policies and procedures.
• Responsible for completing call tracking and support documentation as required
• Act as a Trusted Advisor, proactively educating customers and bankers with each interaction.
• Consistently meet all quality, handle time, and aux/adherence standards.
• Mentor and train less experienced Loan Specialists
• Assist with training and on boarding of new Loan Specialists
• Serve as Consumer Lending Representative in the review of updates to existing procedure and newly developed procedures.
• Support Consumer Lending on departmental projects.
• Identify and communicate differences in regards to Regional Credit Center Operations
• Work with both credit centers to ensure consistencies and similar customer experience
• Understand loan policies and underwriting procedures to be able to explain cash flows, debt to incomes, and loan decisions to bankers
• Responsible for subject matter expertise regarding consumer credit policy and loan documentation requirements
• Respond to general inquiry emails in shared email box
• Provide all services above to Fifth Third customers calling into the credit center
• Perform any other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.