Consumer Compliance Analyst

1-2 years of hands-on compliance experience (or a role that worked closely with compliance), preferably at a FinTech company or financial institution
Familiarity with consumer protection regulations and agencies, including but not limited to Regulation E, FTC, UDAAP, CFPB, and EFTA
Previous experience in a marketing review role
Previous investment advisory compliance experience
Experience in compliance management software providers (i.e. Themis, Performline, RedOak, etc.) a plus
Exceptional written and interpersonal communication skills with a proficiency in Google applications
Comfortable taking direction and quickly adapting to change in a fast-paced environment
Proven analytical and problem solving skills, understanding the need to thoroughly review all matters and consider all downstream impacts prior to recommending change

Engage with departments across the organization to conduct internal testing of compliance with consumer regulations, policies, and procedures
Assist with the tracking, review, and disposition of consumer complaints and disputes
Monitor and review consumer facing materials (e.g. social media, user screens, website)
Participate in the management of the consumer compliance risk assessment and third-party audits
Review and manage written policies and procedures
Maintain the consumer compliance calendar for monitoring, testing, and reporting
Work closely with departments across the organization to maintain the company standards for consumer compliance efforts
Identify, respond to, and escalate risks as appropriate
Remain current on regulatory changes and developments
Assist with responses to formal complaints and subpoenas as needed
Support regulatory examinations and ensure implementation of new policies and procedures

Experience in compliance management software providers (i.e. Themis, Performline, RedOak, etc.) a plus