Consumer and Business Banking – Senior Relationship Banker

Consumer and Business Banking – Senior Relationship Banker

Requirements

• Bachelor’s Degree: Business Management, Finance, or equivalent field. (Required)
• 5+ Years Experience in a customer facing environment including a minimum of 2+ years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships. (Required)
• Strong financial acumen; general knowledge of consumer and small business products, and small business lending
• Motivated to help people achieve financial goals
• Exceptional listening and communication skills in person and over the phone
• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners
• Ability to use critical thinking to solve problems and provide solutions to customer issues
• Demonstrated proficiency using the phone to engage with customers
• Basic computer skills

Responsibilities

• Acquire, deepen, and retain relationships with consumer and small business customers (with annual revenue up to $3MM)
• Directly manage and grow a client portfolio of the most complex and highest value consumer and small business clients in the branch
• Deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners
• Maximize cross-sales opportunities through customer profiling
• Provide support to help clients coordinate solutions, manage accounts, obtain advice and administer services
• Ensure customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs
• Resolve and oversee customer issues surrounding consulting, information, and software services, solutions and products
• Make presentations to potential clients and contribute to the achievement of sales targets
• Engage customers through proactive, outbound calling for both service and relationship deepening opportunities
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future
• Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need
• Independently manage a portfolio comprised of both High Value consumer clients and Small Business customers with annual revenue up to $3MM
• Recommend the best needs based solution; deliver solutions directly as well as introduce key partners (i.e. Investment, Mortgage etc.) when appropriate
• Participate in joint calling with Product partners to generate and deepen relationships with business customers
• Build trust and deliver solutions by setting expectations and meeting commitments
• Develop relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers
• Deliver an outstanding customer experience in every interaction
• Ensure timely follow up and escalate for resolution when appropriate
• Ensure compliance with all bank policies, procedures and regulatory requirements

Preferred Qualifications

No preferred qualifications provided.