Consultant – Process Management
| Company | Nationwide |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Expertise in process design, development, configuration, customization, deployment, maintenance, and updating.
- Strong operational management skills for business and systems processes.
- Proficiency in using benchmarks, pilots, prototyping, and modeling for process evaluations.
- Experience in developing recommendations for process, tool, and control improvements.
- Advanced consultation skills for sophisticated process tools and methods.
- Excellent collaboration and relationship management with vendors, partners, and suppliers.
Responsibilities
- Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures.
- Manages day-to-day operations of business and systems processes, including the operation of process-related tools.
- Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
- Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
- Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
- Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
- Mentors, educates and trains others on the use of process design techniques, methods and tools.
- Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
- Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
- Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
- Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives.
Preferred Qualifications
- Undergraduate degree in business, mathematics or related field preferred.
- Process-related certifications preferred.
- Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
- Typically, eight or more years of experience in business process design or operations.