Consignment Lead

At least 7 years of experience with both business and sales/clienteling teams within the fashion resale industry
Experience building and coaching sales and performance-oriented teams
Understanding of the complexity of a consignment business from both a business and a clienteling perspective
Data-driven with a strong understanding of key retail and e-commerce dynamics
Proactive and comfortable working in a fast-paced and ever-changing environment
Customer-focused and excited to build new customer experiences
Self-starter, detail-oriented, and able to attract talents and lead teams of various backgrounds

Manage a team of performance-oriented key account managers and coach existing teams into developing a strong client roster and quality consignment business
Build customer acquisition strategy to call, meet and make initial contact with target prospects and onboard as new clients to meet monthly goals
Responsible for managing top VIP clients through sales and relationship management as needed, including day to day support and troubleshooting
Drive onsite campaigns, maximize GMV, optimize stock intake and manage sell-thru rates by analyzing sales performance data
Working closely with the Brooklyn operations team to manage a strong consignment logistics, operations flow and priorities
Identify opportunities and develop value added partnerships to grow the business and bring on new sellers
Partner with other cross-functional teams on structuring and executing operational and strategic initiatives