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Configuration Management Specialist – Senior
| Company | CACI |
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| Location | Doral, FL, USA |
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| Salary | $73800 – $155100 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Must hold an active secret level clearance
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Minimum 7 years of experience in IT Configuration Management roles
- ITIL v4 Foundation certification
- ServiceNow Certified Implementation Specialist – Discovery and Service Mapping certification
- ServiceNow Certified System Administrator certification
- CompTIA Security+
- Experience with ServiceNow CMDB, Discovery, and Service Mapping
- Proficiency in ServiceNow scripting (JavaScript)
- Experience with network protocols and technologies
- Familiarity with cloud environments (AWS, Azure, GCP) and containerization technologies
- Knowledge of database management systems and data modeling
- Experience with large, complex IT environments
Responsibilities
- Design, implement, and maintain ServiceNow Discovery and Service Mapping solutions tailored to the organization’s needs.
- Configure and optimize ServiceNow’s Discovery engine to accurately identify and catalog IT assets and their relationships.
- Develop and maintain comprehensive service maps for critical business services using ServiceNow Service Mapping.
- Integrate Discovery and Service Mapping with other ServiceNow modules, particularly the CMDB, to ensure data consistency and accuracy.
- Troubleshoot complex Discovery and Service Mapping issues, developing innovative solutions as needed.
- Collaborate with various IT teams to ensure Discovery patterns and Service Maps accurately reflect our IT environment.
- Develop and implement best practices for Discovery and Service Mapping processes.
- Create and maintain documentation for Discovery and Service Mapping configurations and processes.
- Provide training and guidance to IT staff on Discovery and Service Mapping concepts and best practices.
- Stay current with ServiceNow updates and new features related to Discovery and Service Mapping.
- Conduct regular audits and health checks of Discovery and Service Mapping processes to ensure optimal performance.
- Generate reports and dashboards to visualize Discovery results, service dependencies, and impact analysis.
Preferred Qualifications
No preferred qualifications provided.
