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Configuration Management Quality Assurance Analyst
| Company | CACI |
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| Location | Dulles, VA, USA |
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| Salary | $78700 – $165300 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- TS/SCI with poly required
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- 5+ years of related work experience
- Good working knowledge of the Service Management workflows and ITSM processes
- ITIL V3 or 4 certification and training
- Strong knowledge of change management methodologies and best practices
- Excellent analytical and problem-solving skills
- Strong attention to detail and ability to manage multiple projects simultaneously
- Proficiency in data analysis and reporting tools
- Excellent communication and interpersonal skills
Responsibilities
- Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
- Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
- Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
- Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes
- Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
- Support measurement and reporting for weekly and monthly meetings and as required
- Identify areas for improvement in practices and recommend solutions
- Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
- Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
- Support the Lead in efforts ensuring high performance and quality are consistent
- Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs
- Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
- Develop and implement quality assurance strategies and processes for configuration management initiatives
- Conduct quality audits of configuration management processes, documentation, and outcomes
- Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles
- Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed
- Closely work with engineering team for evaluation of configuration changes during approval and after deployment
- Closely work with project (release and deployment) team for changes, and ensure evaluation of configuration items.
Preferred Qualifications
- Advanced ITIL certifications or training
- Project Management Professional (PMP) certification
- Working knowledge with ServiceNow
- Experience in leading large process improvement projects
- Experience with Agile methodologies
- Good understanding of product release methodologies
