Compliance Specialist
| Company | Homesite Group |
|---|---|
| Location | Madison, WI, USA, Phoenix, AZ, USA |
| Salary | $52000 – $75000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Basic knowledge and understanding of insurance principles.
- Demonstrated experience communicating both verbally and in writing with people of diverse cultures, education, and backgrounds.
- Demonstrated experience in effective professional business writing.
- Demonstrated experience with Microsoft Office applications.
Responsibilities
- Research and conduct investigations to coordinate written complaint responses for complainants, insurance departments and other regulatory agencies.
- Proactively identify underlying issues and/or trends that may present additional risk or impact to corporate mission, vision and values by acting as a liaison with business partners.
- Responsible for investigating non-complex fraud allegations or conducts proactive premium handling audits – storefront and agent.
- Evaluate internal control reports, propose changes or updates to policies and procedures accordingly. Support internal control unit/audit to actively recognizes potential opportunities or issues and make recommendations to remediate potential issues to mitigate risks.
- Handle non-complex DOI reporting.
- Oversee record retention schedules and business continuity plans for team.
- Work with business partners to develop and maintain processes and procedures to facilitate the timely and accurate execution of all types of new state expansion or product, service or sales enhancements or regulatory/legislative changes.
- Serve as the enterprise’s key resource for document automation and management of all corporate policy forms.
- Develop knowledge to serve as resource for best practices and current system functionality as well as provide guidance and advice for enhancements or changes, especially where forms are affected.
- Serves as a liaison and committee member to various groups charged with directing and designing system edits, workflows and various processes and procedures necessary to effectively run our business.
Preferred Qualifications
- Prior customer support experience preferred
- Prior legal research experience, journal/editor review or marketing experience a plus
- 3 or more years of experience preferred