Posted in

Complex Operations Manager

Complex Operations Manager

CompanyRoyal Bank of Canada
LocationNew York, NY, USA
Salary$65000 – $105000
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • Minimum of 5 years of financial services industry experience and a working knowledge of fixed income products, equities, mutual funds, insurance, annuities, the stock market, investments and retirement plans
  • Series 7, 66 (or 63/65 licenses)
  • Attention to detail along with strong math, organizational and problem solving skills
  • Excellent interpersonal verbal and written communication skills
  • Ability to work effectively in fast-paced, deadline-driven environment, and manage multiple demands and competing priorities

Responsibilities

  • Oversee the delivery and receipt of all client funds and securities.
  • Review and approve cost basis changes and communicate margin-related issues to Financial Advisors and Client Associates and then communicate resolution to the margin department.
  • Provide daily and monthly reports to the Complex Administrative Manager for review in a timely manner.
  • Partner with the Complex Administrative Manager to onboard and train new and existing associates.
  • Maintain strong and cooperative relationships between the operations associates and the offices in the complex by quickly and efficiently resolving issues as they arise and escalating problems to the Complex Administrative Manager.
  • Coordinate the maintenance of all operations-related systems and equipment for IT related projects, activities, changes and issues.
  • Secure the complex cashiering office at all times.

Preferred Qualifications

  • Bachelor’s degree
  • Previous supervisory or management experience
  • Series 8 (or 9/10) license or the ability to obtain within 12 months