Complex Managing Director – Primary Auto and General Liability Claims

Complex Managing Director – Primary Auto and General Liability Claims

Requirements

• 5+ years of General and Auto Liability claim experience.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
• Creativity in resolving unique and challenging business problems, as well as ability to achieve business goals and objectives is essential.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Must obtain multi-state adjuster licenses within 6 months of hire.

Responsibilities

• Oversee a team that is responsible for investigating, evaluating, and negotiating moderate to high severity Auto and General Liability claims nationwide which may have unique coverages while maintaining a high standard of customer service.
• Ensure that adjusting staff analyze coverage; investigate and resolve claims within granted authority to ensure cost-effective outcomes, and effectively communicate with internal and external business partners.
• Provide ongoing coaching/counseling to direct reports to achieve technical excellence and aid the Assistant Vice President in developing and ensuring technical excellence by establishing policies and procedures in support of claim file quality.
• Conduct periodic claim file audits of field claims practices and results.
• Be responsible for training and developing staff, maintaining team metrics and communicating with underwriters, insureds, brokers and senior claim management.

Preferred Qualifications

• Prior claims management experience desired.
• Demonstrated experience in a managerial role preferred.
• Bachelor’s Degree or equivalent work experience.