Complex Claims Director – General and Auto Liability Adjuster

Complex Claims Director – General and Auto Liability Adjuster

Requirements

• 7+ years of general and auto liability claim experience.
• Bachelor’s Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Property and casualty licenses required and must be obtained within 3 months of hire.

Responsibilities

• Investigating, evaluating, and negotiating nationwide general and auto liability claims.
• Maintaining a high standard of customer service.
• Prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.
• Analyzing coverage; evaluating liability and damages; establishing accurate reserves throughout the life of the file.
• Maintaining and managing a diary system to efficiently manage and resolve cases.
• Communicating file updates and reserves to the broker, insured, and underwriter when appropriate.
• Attending mediations to resolve cases.
• Participating in roundtables to discuss reserves and strategy.
• Efficiently managing and resolving assigned claim inventory.
• Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.

Preferred Qualifications

• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi-state adjuster licenses a plus.