Complaint & Appeals Specialist

Five years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance or eligibility with program guidelines and regulations.
Three of the five years must be above the technical support level.
College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.

Determine whether a complaint or appeal falls within ODE’s jurisdiction.
Define the scope of investigations, oversee their progress, and ensure compliance with procedural standards.
Identify relevant facts and credible evidence.
Identify legal issues, and violations of state and federal civil rights laws.
Write determination, including findings of fact, an explanation of the applicable legal authority, an application of the legal authority to the facts, and a final determination as to compliance.
Develop tailored corrective actions to address identified deficiencies.
Collaborate with the Department of Justice to defend agency decisions during judicial reviews.
Work closely with the Civil Rights Unit to ensure consistent interpretation and application of civil rights laws across ODE programs.

Proven ability to produce clear, concise, and well-structured written materials.
Demonstrated expertise in drafting legal memoranda, briefs, opinions, or final orders.
Strong understanding of federal and state laws prohibiting discrimination.
Familiarity with systems such as public school district complaint processes, the U.S. Department of Education Office for Civil Rights complaint processes, or other discrimination resolution frameworks.
Experience in working effectively with diverse partners and community groups, demonstrating cultural sensitivity and inclusivity.
Ability to manage multiple tasks, prioritize responsibilities, and maintain attention to detail throughout the complaint and appeals process.
Juris Doctor (JD) degree preferred but not required.