Community Manager
| Company | Landmark Properties |
|---|---|
| Location | Columbia, SC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor degree strongly preferred, high school diploma required
- 4 years of experience in various positions in a residential rental community is required
- 2 years of experience as a Community Manager with a proven record of achievements
- Proven proficiency in all areas of property management operations
- Strong financial, organizational, and analytical and decision-making skills
- Strong internet, word processing, and spreadsheet skills
- Must have excellent communication, management, and people skills
Responsibilities
- Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
- Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
- Ensure timely follow up activities take place for all prospective residents
- Review and countersign all resident Housing Contracts
- Ensure confidentiality of client, resident, and company information
- Organize all staff meetings and any special or emergency meetings
- Understand and adhere to Fair Housing laws
- Maintain a clean and professional work environment
- Assist in corporate projects as requested
- Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy
- Lead the development of the annual budget and business plan for the property
- Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency
- Oversee the accounts payable process
- Make purchases for the property and monitor all expenses
- Prepare monthly variance reports and month end reporting package in a timely manner
- Project quarterly income and expenses
- Manage staff including hiring, providing ongoing training, mentoring, and employee development
- Report on bi-weekly payroll, timesheet submission, and employee records
- Prepare annual staff performance reviews
- Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
- Maintain active and effective communication with residents, parents, and university personnel
- Distribute monthly newsletter and resident communications
- Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
- Develop and maintain resident retention programs
- Implement a successful turn plan
- Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requests
- Ensure the maintenance team is completing all service requests in a timely manner
- Regularly walk the property to identify and address maintenance issues
- Lead the maintenance team in quarterly inspections of each unit to identify and address maintenance issues
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
- Document and address behaviors of residents that violate the law or the community lease agreement
- Identify and address safety and security risks
- Prepare and submit incident reports
- Handle emergency situations in conjunction with the corporate team
Preferred Qualifications
- Student housing experience is STRONGLY preferred
- Entrata experience preferred