Community Manager

Community Manager

Requirements

• Experienced in marketing and event planning
• Independent thinking and self-starter
• Ability to host and engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 1000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who is able to work with minimal supervision
• Creative problem solver
• Great time management
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

Responsibilities

• Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies
• Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas
• Plan and maintain the property programming budget
• Partner with fitness providers for health and wellness programming
• Create marketing collateral for property programming and events using property specific branding
• Partner with onsite and local retailers and dining establishments to highlight promotions
• Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
• Maintain the admin portal of property app including conference center reservations, building events, and local area information and partnerships
• Manage the property social media pages
• Write and design eblasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area
• Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
• Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
• Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets
• Negotiate contracts with area vendors for best prices and services
• Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
• Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
• Other concierge-related requests, as needed

Preferred Qualifications

• Bachelor’s Degree or equivalent work experience
• At least three years’ experience in marketing and event planning, including VIP guest service
• Previous concierge or VIP retail experience highly-preferred