Community Assistant

Community Assistant

Requirements

• High school diploma or equivalent, college preferred
• One-year property management experience or 4-year degree in a related field
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
• Proficient computer skills including the Microsoft Office Suite
• Yardi Experience preferred
• Valid Driver’s License and reliable transportation

Responsibilities

• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
• Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities
• Maintain and organize all resident files
• Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation
• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
• Assist in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
• Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
• Assist Community Manager in evaluating and supervising team members
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary
• Perform other duties as required

Preferred Qualifications

• College preferred
• Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred