Community Affairs and Local Government Principal

Highly organized and effective at managing multiple workstreams simultaneously and are comfortable taking on high-levels of responsibility
Excellent interpersonal and communication skills; you’re capable of working with and influencing stakeholders at all levels, all while exhibiting a knack for always finding the right tone
Problem solver; you don’t accept the status quo and are always looking for creative solutions
Meticulous and vigilant, with a high level of attention to detail
A natural leader; you strike a balance of empathy and motivation, and lead your team toward continuous improvement
Have a Bachelor’s Degree
Able to travel as the business need requires (approximately 25% of the time)

Develop and manage community engagement strategy for Via, working with the leadership team to determine overall priorities for community engagement and the resources required to achieve the team’s goals
Build relationships with community organizations and local leaders to increase awareness of Via’s services in their communities and solicit input by meeting with community stakeholders and attending community events, leading educational sessions and trainings, and creating engagement materials
Engage with local elected officials to understand community needs and engage their constituents
Engage with riders and develop programs for continued education to ensure community members understand and take advantage of all service offerings
Create targeted marketing content aimed at educating community members on service offerings
Serve as the main point of contact regarding community engagement for our partners/clients, helping them proactively identify and address community barriers and concerns
Manage feedback for product development, ensuring that our engineering team is getting the feedback they need to build the best product possible to meet the needs of our riders
Collaborate closely with key Via business teams including Partnerships, Rider Growth, Launch, and Operations to ensure the voice of the rider is heard and we’re building inclusive marketing strategies to reach diverse audiences