Community Advocacy Manager

Community Advocacy Manager

Requirements

• Proven experience in a community management role, preferred within the entertainment or video gaming industries.
• Ability to develop and maintain collaborative relationships with multiple cross functional teams.
• Previous experience with user moderation and conversation management in a digital/online environment, including experience working with Discord and social media management tools.
• Strong understanding of social media services, mechanics, and trends; especially YouTube, Twitch, Instagram, Twitter/X, TikTok, and Discord.
• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
• Excellent communication skills required.
• Ability to thrive in a highly dynamic environment working cross functionally with different partners.
• Strong project management skills, agility & solution driven mindset.

Responsibilities

• Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
• Collaborate with the Community Developer and Global & Local Content Creator Managers to champion advocates’ needs and enhance player experiences.
• Identify, coordinate, and deliver opportunities/rewards in Discord, focusing on engaging creators and fostering community growth through creative and impactful initiatives.
• Provides, delivers & follows-up in Discord on Local Opportunities/Rewards​: Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
• Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
• Plan, organize, and execute local events, including virtual meetups, webinars, and live streams to connect with the advocates community.
• Create a positive, inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
• Respond promptly and professionally to advocates inquiries, feedback, and comments while maintaining a strong pulse on trending topics and key concerns.
• Act as a bridge between the advocates network and internal teams, effectively communicating player needs and priorities to enhance overall experiences, by proactively assessing advocates sentiment, reporting relevant insights, trends, and metrics to Community Developer and Global Content Creator Manager for continuous improvement in engagement strategies.
• Engage with players across social media (YouTube, TikTok, Facebook, Instagram, X, etc…) and community platforms (e.g. Discord, Steam), moderate discussions, and provide customer support redirection.
• Develop active relationships with players, identify potential advocates, and strengthen connections with influencers and passionate community members.
• Relay messaging effectively across channels, stimulate discussions, and create pulse point/weekly reports on community health, trends, and concerns.
• Assist in live events, monitor outages, manage leaks, and provide real-time community updates during critical moments.
• Track emerging player concerns, assess community sentiment, and relay insights to internal teams to address issues and optimize engagement strategies.

Preferred Qualifications

No preferred qualifications provided.