Communications Specialist

Communications Specialist

Requirements

• Strong writing, editing, and proofreading skills across digital and print formats.
• Ability to translate technical information into citizen-facing content.
• Familiarity with AP Style preferred.
• Skilled in managing and editing content created by others.
• Knowledge of email marketing platforms (e.g., govDelivery, MailChimp, etc.).
• Understanding of communications best practices and brand alignment.
• Basic knowledge of design tools (e.g., Canva, Adobe Express) and content formatting.
• Ability to coordinate and prioritize multiple deadlines.
• Strong collaboration and communication skills.
• Flexibility and attention to detail in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to manage high work volume, shifting priorities, and deadline-driven tasks.
• Experience with content management systems (e.g., WordPress or Asana).
• Organizational habits and ability to work independently or collaboratively.

Responsibilities

• Writes, edits, and formats public-facing content, including newsletters, email updates, website copy, and awareness campaign materials.
• Coordinates email and text campaigns through govDelivery, including list management and performance tracking.
• Collaborates with internal teams and subject matter experts to develop accurate, timely and accessible messaging.
• Supports execution of public awareness campaigns, from asset development to logistics and scheduling.
• Provides editing and formatting support for internal communications as needed.
• Serves as backup for social media scheduling, content management and Google review responses, while supporting escalated customer service or constituent inquiries with aligned messaging and tone.
• Assists in managing content calendars and coordinates deadlines across communication projects.
• Embeds with agency teams as assigned to develop content that reflects expert insight and agency brand.
• Collects analytics from email and digital tools to inform and improve communication efforts.
• Other duties as assigned.

Preferred Qualifications

• A bachelor’s degree in communications, marketing, journalism, and public relations OR four (4) years of experience in content management systems (e.g., WordPress or Asana), social media management systems (e.g. Hootsuite or Sprout Social), or a closely related field, OR equivalent combination of education and experience.