Communications Officer

High school diploma or GED and two years of experience in a high-volume communications center, PBX operator, or public or private law enforcement/security agency
An associate’s degree, Public Safety Dispatching certificate or equivalent formal training in criminal justice, computer science or a related field and one year of experience
A bachelor’s degree in a related field
Ability to work in a stressful environment and take appropriate action
Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives

Process incoming and outgoing communications in the Security Operations Center
Monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders
Receive, record, assess urgency, and respond to all security/police phone calls and emergency calls
Monitor and respond to all incoming alarm signals across multiple platforms
Receive and transmit all security/police multi-based radio, air transport and satellite communications
Process requests for classified data of caregivers, patients, and the public
Process code and medical emergency activations received from clinical caregivers and overhead page information
Monitor, analyze, and react to real-time alerts via social media and caregiver travel platforms
Draft and disseminate electronic notifications to internal stakeholders
Disseminate mass notification alerts to necessary caregivers during crisis situations
Perform clerical functions in the Security Operations Center

No preferred qualifications provided.