Communications Officer

High school diploma or GED and two years of experience in a high-volume communications center, PBX operator, or public or private law enforcement/security agency
An associate’s degree, Public Safety Dispatching certificate or equivalent formal training in criminal justice, computer science or a related field and one year of experience
A bachelor’s degree in a related field
Ability to work in a stressful environment and take appropriate action
Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.

Process incoming and outgoing communications in the Security Operations Center.
Monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders.
Receive, record, assess urgency, and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi-based radio, air transport and satellite communications.
Process requests for classified data of caregivers, patients, and the public.
Process code and medical emergency activations received from clinical caregivers and overhead page information.
Monitor, analyze, and react to real-time alerts via social media and caregiver travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary caregivers during crisis situations.
Perform clerical functions in the Security Operations Center.

No preferred qualifications provided.