Communications Manager - Customer Success - Starlink

Communications Manager – Customer Success – Starlink

Develop, implement, and manage the strategy for Starlink Customer Success communications
Devise and drive the organization-wide approach to customer communications that includes the technology, process, and programs needed to achieve world-class communications
Serve as the communications point of contact for internal stakeholders and partners
Create actionable feedback loops and strong data-driven approaches to support continuous improvement of communications
Utilize our analytics to evaluate communications, including relevance, efficiency, quality, and thoroughness
Provide expert communications counsel, drive consensus, and articulate recommendations and tradeoffs to senior executives
Collaborate effectively and drive alignment and execution with cross-functional teams (business, human resources, legal, marketing & communication, and engineering)
Manage complex, fast-moving, and unexpected communications challenges
Continually advocate on behalf of customers

Excellent awareness of the business environment and ability to react quickly to protect business interests
Exceptional writing and editing skills, with the ability to distill complex concepts and issues into crisp and user-friendly communications
Experience with social media strategies and tactics
Established skills in strategic and critical thinking, decision-making, negotiation, and relationship-building
Ability to quickly grasp and synthesize complex issues
Ability to exercise high judgment, particularly in narrow time frames
Self-driven with the ability to be both strategic and stay on top of tactical execution
Excellent attention to detail and ability to work on multiple projects in parallel
Demonstrated strategist with keen creative instincts and expertise influencing leadership thinking in strategic communication and issues management