Commercial Project Manager

Commercial Project Manager

Requirements

• Bachelor’s degree
• 5+ years of experience within project management, preferably in software implementation in a client-facing capacity
• Strong knowledge of the healthcare industry
• Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
• Working experience with MS Project or similar project management tool
• Excellent team leadership skills and the ability to prioritize/self-direct as needed
• Proven track record of delivering projects on time and within agreed upon scope
• Ability to work on a team and lead others as required to complete projects
• Excellent verbal, written and interpersonal communication skills
• Must be a quick study and have the ability to work under minimal supervision
• Ability to travel to customer sites to deliver on-site services if required
• Strong project management skills and ability to prioritize activities
• Ability to build strong relationships with customers and internal team members
• Highly engaging and collaborative style in working cross-functionally
• Demonstrates excellent communication, listening, and decision-making skills
• Strong understanding of customer and market dynamics and requirements
• Quick learner who thrives in a dynamic and fast-paced environment
• Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)

Responsibilities

• Lead a high volume of new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities with the goal of getting customers up and running quickly and effectively.
• Collaborate closely with sales, product, client success teams to ensure alignment with client objectives and overall team and organizational goals.
• Build strong relationships with customers, serving as a leader and trusted advisor to develop a deep understanding of customer needs to ensure successful configuration and to drive product utilization and adoption.
• Establish project teams and develop and execute project management best practices, methodologies, processes, and tools with the goal of ensuring maximum customer success and a best-in-class onboarding experience.
• Ascertain customer business and system needs to make tactical planning recommendations.
• Collaborate with solutions team as necessary to work in partnership on complex customer needs to develop workflows.
• Facilitate product training and configuration sessions for customers, and act as system subject matter expert.
• Act as a liaison to both internal and external stakeholders to communicate client needs and better support customers when necessary.
• Regularly communicate customer product and process feedback to Team Lead to improve and resolve system performance and configuration issues.
• Communicate internal configuration and system resolution requests to Team Lead for escalation.
• Adopt process changes to improve the customer onboarding process by promoting efficiency, automation, and increased quality.
• Proactively mitigate client risk and ensure timely internal escalations following internal risk process and SOP.
• Complete administrative responsibilities including but not limited to Salesforce account documentation, customer meeting minutes, Outlook calendar management, and PTO coverage planning.
• Continue garnering a greater understanding of HHAeXchange’s software applications and business solutions via Product Release notes, Product Beat Webinars, and adhering to internal WorkRamp training and certificate requirements.

Preferred Qualifications

• PMP certified, preferred