Commercial Loan Consultant – AM Shift
| Company | Newrez |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Experience in collections required
- Familiarity with maneuvering around the Internet through various skip tracing sites
- Familiarity with loan terminology, rights, and processes
- Excellent work ethic, high productivity, and attention to detail
- Superior verbal communication and negotiation skills
- Flexibility to work weekends required
- Must take the writing assessment provided
- Ability to multitask is required
- Superior typing and computer skills required
Responsibilities
- Receive and review loan information
- Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls, an automated dialer, and by utilizing the LM worklist.
- Identify and recommend optimal workout strategies based on individual borrower circumstances
- Identify and recommend assistance strategies as necessary
- Increase frequency of borrower contact based on days since last payment
- Collect documents and information related to rehab progress, and maintenance improvement requests
- Collect documents needed for Loss mitigation options.
- Work Loss Mitigation processes as a SPOC to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances.
- Work the shared Commercial team email boxes for Loan servicing, general inquiries, and payoff requests.
- Work the Commercial team Voicemail for return calls.
Preferred Qualifications
- College degree preferred but not required