Commercial Lines Manager – Middle Market

Commercial Lines Manager – Middle Market

Requirements

• Ten years commercial lines insurance experience.
• Experience supervising a commercial accounts team.
• Thorough knowledge of commercial lines coverages and markets.
• Producer’s license.
• Experience with Microsoft Office products.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

Responsibilities

• Oversee the daily operation of the department, by setting objectives, planning, organizing and coordinating with other departments.
• Clearly communicate the direction, goals and priorities of your team and the HUB organization.
• Engages personnel for process improvement and actively collaborates with manager team for solutions.
• Help lead change effectively by building commitment in a collaborative team environment.
• Ensure we have the right resources (quantity/quality) engaged in moving the business forward.
• Supervise services of the department within the accepted principles and practices of the insurance community, with primary responsibility for effective account services and the development of new and existing accounts.
• Supervise and direct department personnel including training, motivation, performance appraisal and salary recommendation.
• Responsible for recommending to the Director – Commercial Lines the hiring or dismissal of personnel within the department.
• Assign accounts and work assignments to department personnel and provide assistance with the servicing of accounts.
• Provide technical knowledge and expertise to department personnel regarding appropriate coverage.
• Coordinate the handling and servicing of accounts with the Producer.
• Review and analyze renewal and cancellation trends as related to EBITA goals and objectives.
• Handle and service assigned commercial accounts of high complexity.
• Assist customers and make suggestions for appropriate coverage.
• Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
• Prepare applications for submission to the Marketing/Underwriting Department regarding new and renewal coverage.
• Negotiate with marketing/underwriting personnel regarding the pricing and coverage of policies.
• Oversee the administrative claims process for accounts assigned to the department.
• Oversee the collection of premiums due for accounts assigned to the department.
• Oversee and implement a quality control review process to assure the production of quality work and the provision of excellent customer service.
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives.
• Responsible for support of large account retention, client service and Critical Path action item completion.
• Actively develop personnel in their career path goals with regular engagement feedback, specific education and training recommendations and mentoring.
• Pursues and maintains relationships with key carriers to manage coverage, claim and pricing challenges.
• Clearly communicate the direction, goals and priorities of your org. Help lead change effectively by building commitment in a collaborative team environment.
• Other responsibilities as assigned by Director.

Preferred Qualifications

No preferred qualifications provided.