Commercial Direct Repair Program Coordinator – Field

Commercial Direct Repair Program Coordinator – Field

Requirements

• 6+ years of physical damage estimating experience, preferably with time as both technician and writer
• I-CAR certification or the ability to obtain within first year in position
• Knowledge of auto repair estimates and systems, including commercial and special lines vehicles
• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.
• Ability to independently manage relationships and contracts with Direct Repair Network shops to ensure performance goals are achieved
• Strong and effective negotiation skills
• Strong analytical, problem-solving, and organizational skills
• Basic math and digital literacy along with the technical aptitude to use a variety of software applications
• Ability to work independently, be self-motivated and goal-oriented
• Strong oral and written communication skills
• Ability to work in a flexible, changing environment
• Basic math and intermediate computer skills with technical aptitude to use a variety of software applications, including Excel, Access, Word, PowerPoint, and Outlook. Must be able to create and maintain the necessary reports and information to effectively capture the performance of field staff and independent adjusters
• Proficient in estimating software and systems
• Ability to build and maintain a nation-wide shop/vendor date base
• Ability to interpret policy language and resolve claims coverage questions (CCQs)
• Ability to rate condition, run evaluation and to conclude total losses
• High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry
• BS/BA, or equivalent experience
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment

Responsibilities

• Responsible for vendor relationships, contract enforcement and due diligence; monitoring of direct repair network (DRN) shop, inclusive of commercial DRN, performance through scorecard metrics analysis
• Viewed as senior resource in given field for department and/or unit
• Independently evaluate, negotiate and settle physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which requires physical inspection and evaluation
• Prepares file for authority review with supervisor or manager for potential DRN candidates and to discontinue DRN contracts
• Works within broad limits and authority on highly complex assignments requiring specialist knowledge
• Negotiates settlement of claim with insured, third party and attorneys
• Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues
• May handle claims under excess and surplus policies
• May work on claims in litigation in conjunction with a Commercial Litigation adjuster

Preferred Qualifications

• BS/BA, or equivalent experience
• Typically, 8+ years of claims experience including trucks, heavy equipment, boats and/or RVs
• Knowledge of project and/or contract management