Collector – Acctops

Collector – Acctops

Requirements

• Minimum of 1-2 years of sales experience (hospitality/banking)
• Negotiation skills
• High School diploma or equivalent related experience
• Functional/Technical Skills
• Good time management skills (e.g., prioritization, attendance, timeliness)
• High attention to detail (e.g., quality assurance, peer review)
• Communication skills (e.g., verbal, non-verbal, written, listening)
• Technical skills (e.g., ERP Systems, Excel)
• High level of customer service skills (e.g., stakeholder management, conflict resolution)

Responsibilities

• Crafts relationships with our partners to collect their debt, mainly by phone, but also via email or chat
• Effectively builds relationships and collaborates with business partners internally and externally to improve processes and meet departmental expectations, deadlines, and targets
• Direct interaction with external customers and partners but has limited scope, and is transactional in nature
• Able to discuss invoice disputes/queries with various departments from client’s side to determine ways to reach agreement and mutual satisfaction
• Persuades the client to switch to company’s preferred payment methods
• Receives routine information requests and ensures information is accurately retrieved, formatted, and distributed to the requestor
• Understands company policies related to confidential information and ensures all data privacy guidelines are followed when distributing financial and personal information
• Uses basic information management tools (e.g., online folder management system, paper/hard copy files) and system data queries, and follows prescribed processes to retrieve requested information
• Utilizes standard filing systems and processes to store information/files
• Shows an active interest in own work and suggests improvements to current ways of working
• Demonstrates motivation and drive to perform tasks until personal goals are met and desired results are achieved
• Executes tasks in a timely manner without being asked; independently drives work to completion with minimal instruction
• Accurately keeps track of details and deliverables
• Assesses the relative importance of tasks and activities assigned
• Begins to apply judgment, with support, to make trade-offs on time and resource allocations when faced with competing demands
• Utilizes resources to complete tasks; tracks own efficiency using reports and tools
• Begins to distinguish between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality
• Demonstrates attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery
• Identifies areas where efficiency and process improvement are needed within own work area
• Supports process improvement by implementing ideas and approaches presented to them
• Investigates and applies existing, defined solutions to known issue types, based on process and data

Preferred Qualifications

• Basic industry knowledge preferred but not required