Collections Specialist
| Company | Clarivate |
|---|---|
| Location | Ann Arbor, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in Accounting or related field preferred, or equivalent combination of education and experience will be considered
- Strong technology skills, with strong working knowledge of Microsoft Excel and Microsoft Word
- Experience using Oracle or similar ERP system
Responsibilities
- Handles daily collection activity through customer contact; records entries within collector file
- Reviews monthly statements for all customers in territory
- Maintains collection notes in Oracle to track customer contacts and payment status
- Initiates credit stops for customers when appropriate to the circumstance
- Analyze open AR for collections risk for quarterly bad debt reserve calculation; handles categorization and recommendation of reserve amount
- Maintains close contact with sales to better understand customer landscape
- Investigates and facilitates resolution for incoming customer inquiries through direct service or referral to correct department
- Assists with back-office integrations for acquisitions
Preferred Qualifications
- Working knowledge of systems used at ProQuest (i.e.: Oracle)
- 2+ years of B2B collections experience