Collections Specialist

Collections Specialist

Requirements

• Candidate must be a high school graduate, or equivalent.
• A college degree is preferred.
• Minimum of at least three years’ experience in some phase of Customer Service, Collections or Billing.
• Knowledge of credit approval, collection and billing procedures is a plus.

Responsibilities

• Analytical review, evaluation, and action plan development for delinquent accounts receivable in direct support of departmental and corporate goals and metrics.
• Administer mission critical collections related activities independently with minimal supervisory influence or intervention using sound judgment and prior experiences.
• Initiate inter-departmental training (when required) within your respective knowledge base for new and existing employees.
• Approve customer credit as appropriate or ensure billing of deposits according to company policy and procedure.
• Maintain and monitor listings of customer account deposit billings and verify that collection of deposits are progressing according to company policy.
• Responsible for delinquent landlord/tenant accounts, healthcare accounts, large commercial and industrial accounts and ensure that timely and proper collection activity is taken.
• Administration for customers who seek bankruptcy protection from creditors and delinquent final bills including recommendation of further action through third party collection agencies. Communicate with collection field forces including both company and/or vendor personnel.
• Monitor deferred payment arrangements and take timely and appropriate action should the deferred payment arrangement end in default.
• Administration credit extensions on customer accounts, customer record updates received from field staff, accounts turned off for non-payment, and ensure billing is accurate.
• Prepare third party notices to outside agencies and mail to the PUC/Public Utility Commission daily in accordance with state and local requirements.
• Maintain a thorough knowledge of the Customer Information System in order to perform required operational tasks.
• Initiate analytical review, evaluation, and action plan development for delinquent accounts receivable and cash receipts in direct support of departmental and corporate goals and metrics.
• Review, track, and report key financial performance indicators including revenue, bad debt expense, cash receipts, and customer refunds.
• Assists with other tasks or projects as assigned.

Preferred Qualifications

• Proficient in Microsoft Office (Email, Word, Excel, PowerPoint).
• Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers.
• Strong customer service skills.
• Ability to work well under pressure.
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• A team player able to work effectively in a team fostered multi-tasking environment.