Collections Analytics-Vice President

Bachelor’s degree in a quantitative discipline (Statistics, Mathematics, Data Science/Analytics, Engineering, Applied Economics, Management Information Systems) and 6+ years of experience in Data Analytics or Risk/Business Strategy in Financial Services
Proficiency in SAS/SQL and/or Alteryx
Ability to leverage analytics insights to design risk or business strategies, and design/produce A/B testing analytics
Highly effective communication and storytelling skills and ability to bridge technical and non-technical audience and stakeholders
Knowledge of best practices within data visualization and user experience
Proficiency in Microsoft Office (especially Excel and PowerPoint)

Understand the card and overdraft collections business, including existing product features and strategy, various collections-specific performance metrics and terminology, and nuances of collections data
Perform detailed quantitative analysis using SAS/SQL and/or Alteryx to evaluate performance of new and existing collections strategies and product features
Identify opportunities to enhance existing strategy segmentation and product functionality, and translate analytics insights into actionable business recommendations
Analyze customer interactions and events across a variety of channels (calls, texts, digital) to better understand customer journeys and friction points
Develop business cases with financial sizing to support various product initiatives
Present analytics findings and recommendations to senior leadership clearly and concisely, influence stakeholders, and gain cross-functional alignment
Partner with technology and product to create data capture and storage requirements for existing and future initiatives