Collections Administrative Coordinator II

Collections Administrative Coordinator II

Requirements

• High school diploma or equivalent required
• Experience in a similar customer service / collections role desired
• Excellent interpersonal skills: friendly and tactful with the ability to work with others, effectively manage conflict, exercise sound judgment, interact with peer level associates within the organization.
• Strong oral and written communication skills
• Team player that can adapt in a fast pace and changing environment.
• Intermediate computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required.
• Ability to work effectively with a diverse customer and workforce population.
• Demonstrated ability to effectively investigate matters.
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities to meet deadlines.
• Commitment to exemplifying the organizational core values and key competencies.

Responsibilities

• Review and manage assigned account queue, completing timely research to validate customer information and update accounts accordingly
• Work collaboratively with outside vendors in the disposition of collateral as assigned. This may include but is not limited to working with vendors such as forwarders, auction houses, and impound lots.
• Review and maintain reports for accuracy and to aid in specialty processes (liquidation, repossessions, recoveries, etc.)
• Maintain oversight of assigned inventory including finding requested data for accounts and providing proactive resolutions
• Ensure all assigned account actions are completed in a timely manner, and investigate the cause of any delays. This may include but is not limited to actions and processes related to titles, repossessions, charge-off procedures, recoveries, and skip tracing.
• Ensure paperwork, legal notices, and other documentation are properly created, recorded, and/or mailed in a timely manner
• Obtain necessary documents and updates from repossession agents, state and/or local government, and other third parties, and accurately document into appropriate system(s)
• Perform expenditure activities, including but not limited to preparing accurate invoice files, submit for payment and reconciliation, request reimbursement of unapproved charges, and review expenses to validate contractual compliance and accuracy
• Communicate with customers through a variety of methods, including but not limited to calling, text, email, chat, etc.
• Ensure compliance of state and federal regulatory guidelines in all procedures
• Perform additional assignments as required by the needs of the company or as directed by management

Preferred Qualifications

• Experience in a similar customer service / collections role desired