Collection Coordinator

Collection Coordinator

Requirements

• Strong verbal and written communication skills
• Interpersonal skills with a professional and ethical approach
• Organizational skills and attention to detail

Responsibilities

• Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level
• Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing
• Communicate in a professional, ethical and empathetic manner to resolve the delinquency
• Seek Quality Right Party (QRPC) during any established contact with the Borrower to discuss the financial difficulties causing the delinquency
• In each QRPC, achieve one or more of the following outcomes: Collect past due payments, Accept a Promise to Pay or short-term Repayment plan, Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation
• Institute skip tracing efforts as needed and maintain accurate, complete records of same
• Handle the mailing of automated written Collection communications to the borrowers as assigned
• Prepare and mail periodic non-automated Collection communications to the borrowers as assigned
• Handle payment reversals related to drafts and checks returned NSF
• Support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts

Preferred Qualifications

No preferred qualifications provided.