Collection Agent

Collection Agent

Requirements

• Ability to work full time in office Monday through Friday
• High school diploma or GED
• Highly organized with the ability to multitask, prioritize, handle a fast-paced environment, and manage workload with a great attitude and minimal supervision

Responsibilities

• Work with the collections, accounting, and legal team to recover costs incurred on clients disability claims
• Process credit card payments through our virtual process terminal
• Create deposit memos for checks and money orders
• Maintain payment schedules for clients on reoccurring payments- between 3 to 5 payments total
• Waive costs when approved by attorney
• Phone outreach to collect costs from clients
• Create and send out cost statements to clients
• Associate payments to clients files
• Notify case staff of costs collected
• Send out files to close
• Monthly reporting for overall amount collected and outstanding

Preferred Qualifications

• Bilingual in English and Spanish is a preferred but not required
• At least one year of office experience is preferred