COBRA Consultant

1 year work experience with COBRA regulations and guidelines
1 year of data entry experience
Excellent written and verbal communication skills which demonstrate the ability to interact courteously and effectively with both internal and external customers; skills include listening and comprehension, constructive feedback, spelling, grammar, proofreading, and telephone communication
Demonstrated ability to creatively solve problems and create improvements
Understands intent/end state and operates with minimal guidance to meet that intent/end state
Ability to manage multiple tasks and shifting priorities
Ability to manage high work volume and oversee a variety of incoming workflows
A team player capable of operating independently when needed
Deliver accurate and timely results
Follows up as needed to effectively resolve an issue

Perform COBRA administration requirements as your primary responsibilities.
Verify COBRA and retiree enrollment status, maintain eligibility databases, and process elections, terminations, and reinstatements in accordance with plan sponsor direction and regulatory guidelines.
Address COBRA-related eligibility questions or concerns and make changes to member or client records accordingly.
Coordinate updates to client records, including rate or plan structure changes, and ensure accurate downstream system integration.
Utilize and interpret proprietary systems and online resources; understand account structures, COBRA contracts, and benefit parameters to address eligibility matters.
Ensure all communications involving sensitive member data adhere to HIPAA compliance requirements.
Act as the liaison between clients, vendors, and the IT department to define business requirements and identify solutions for non-standard arrangements.
Anticipate and resolve issues before they impact service, and approach complex problems with innovative thinking.