CMO Maintenance Officer
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Cash Management product knowledge
- Bilingual in French and English
Responsibilities
- Ensure maintenances requests are attended to as per established SLA (service level agreement)– 95% within 2 business days
- Ensure all information is updated and recorded in SCM (Sales and Contact Management – Microsoft Dynamics)
- Responsible for monitoring various applications (SCM – Microsoft Dynamics, Outlook, RightFax, RBC Express, Interview Browsers)
- Demonstrate ‘Client First Initiative’ by being responsive to the needs of all areas in Cash Management Operations and working together to add value to the client
- Share responsibility for complete customer satisfaction both within the Cash Management Operations group and externally with our Service Partners
- Identify gaps and areas of improvement, develop and implement changes to gain efficiency and be more effective
- Accept responsibility and ensure problem determination/resolution is handled promptly and efficiently and whenever necessary, assistance/escalation action is taken to resolve issues quickly
- Applying due diligence when completing service requests and conducting investigations, identifying root cause and resolving it.
Preferred Qualifications
-
No preferred qualifications provided.