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Cloud Support Engineer – Sql
| Company | Snowflake |
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| Location | Dublin, CA, USA |
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| Salary | $94000 – $120000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 2+ years experience in a Technical Support environment or a similar technical function in a customer-facing role.
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance.
- Extensive experience with at least one major cloud service provider
- Advanced understanding of cloud services, architecture, and best practices.
- Proficient in database patch and release management.
- Knowledge of data warehousing resource allocation and optimization.
- Ability to identify scenarios for scaling up and scaling out of cloud resources.
- Expertise in managing job schedules and tasks for maximum throughput.
- A deep understanding of resource locks and experience with managing concurrent transactions.
- Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions.Good understanding of database query lifecycle and internal join processing.
- Database migration and ETL experience.
- Familiarity with semi-structured data.
Responsibilities
- Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
- Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
- Demonstrate good problem-solving skills and be process-oriented
- Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to the internal and external knowledge base
- Report well-documented bugs and feature requests arising from customer-submitted requests
- Partner with engineering teams in prioritizing and resolving customer requests
- Participate in a variety of Support initiatives
- Provide support coverage during holidays and weekends based on business needs
Preferred Qualifications
- Experience in a Technical Support environment or a similar technical function in a customer-facing role
- Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark)
- Scripting/coding experience in any programming language
- Understanding of cloud computing security concepts
- Scripting/coding experience in any programming language
