Clinical Trial Recruitment Representative

Clinical Trial Recruitment Representative

Requirements

• High school diploma
• 2 years of relevant experience
• Good written and oral communication skills
• Basic ability to read and interpret study protocols

Responsibilities

• Answers and places phone calls with potential study subjects to determine initial study eligibility requirements
• Explains study protocols to volunteers for each study during phone screening
• Maintains accuracy of recruiting database and performs database queries
• Responsible for accurate processing of subject registration in the volunteer database and collects all necessary documents needed prior to subject entry to the screening process
• Responsible for actioning all voice mail messages from study volunteers
• Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study
• Makes confirmation calls for screening appointments and volunteer check-in dates
• Notifies study volunteers of study participation status and responds to volunteer questions and comments
• Checks in study volunteers for screening appointments and may plan follow-up visits or screening appointments
• Assists with training and mentoring more junior team members
• Coordinates necessary payments to volunteers and may maintain referral program

Preferred Qualifications

• Past customer service experience preferred
• Working knowledge of the drug development process preferred
• Working knowledge of medical terminology preferred