Clinical Success Consultant
| Company | RapidAI |
|---|---|
| Location | Wyoming, USA, Nevada, USA, Utah, USA, Idaho, USA |
| Salary | $110000 – $120000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- BS/MS in Nursing
- 3+ years disease-specific leadership or experience in hospital customer success function
- Neurovascular leadership strongly preferably stroke program coordinator, manager
- 5 years of disease-specific acute clinical care experience with at least one of the following: Stroke/PE/STEMI/emergency department leadership
- Previous clinical experience in medical device/SaaS industry a bonus
- Advanced disease-specific certification: SCRN/CCRN strongly preferred
- Proficient in MS Office a must: PowerPoint, Excel, Word
- Ability to aggregate and analyze data for decision-making and presentations
- Exceptional customer-facing and presentation skills
- Ability to navigate ambiguity
- Excellent interpersonal skills
- Ability to manage multiple projects at once seamlessly
- Willingness to be flexible/adapt to changing work environments
- Ability to work in a team-oriented environment
- “Hands-on,” likes to dive deep and solve problems, detailed-oriented
- Willingness to work with new tools and technology
Responsibilities
- Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.
- Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.
- Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support
- Design and develop end-to-end workflows for disease specific content.
- Track AHA guidelines, industry standards and trends related to disease specific workflows.
- Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.
- Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions
- Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.
- Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.
- Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.
- This position does not have direct reports.
- Perform any other related activities assigned by the reporting manager.
- Travel: At least 25% travel is required.
Preferred Qualifications
- Previous clinical experience in medical device/SaaS industry a bonus
- Advanced disease-specific certification: SCRN/CCRN strongly preferred