Clinical Site Representative

Clinical Site Representative

Requirements

• Experience with patient care, such as a background in nursing, could be an asset
• Prior experience in customer service would be expected to be a benefit
• Strong, outgoing team players with genuine empathy for patients
• You’re reliable and self-motivated – excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills – ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Be a fast-learner who retains information and adapts quickly
• Ability to multitask and prioritize in a fast-paced environment
• Professionalism – you will personify the welcoming face of our clinics and services, preserving patient well-being and confidentiality above all other priorities
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
• Passion for the Prenuvo clinical mission and the scientific endeavor of this clinical research study

Responsibilities

• Conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study
• Prescreen research study eligibility based on predefined inclusion and exclusion criteria
• Follow-up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical’s Research and Clinical Teams
• Ensure a smooth and positive experience for participants after booking their appointments including through on-site check-in and then post-scan follow-up
• Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans
• Provide information and answer questions to prospective participating patients about the research study and the medical services being offered and studied through it, as well as clarify appropriate candidacy to participate in the clinical study
• Schedule appointments for eligible candidates who elect to proceed to a formal study recruitment, enrollment and scanning encounter on-site
• Handle patient appointment reminder calls
• Respond to patient emails and requests
• Maintain clinic cleanliness, organization, and supplies
• Assist with pre-scan questions and completing medical intake forms
• Address post-scan processes, questions and concerns
• Troubleshoot issues and send out scan reports
• Verify patient identity and perform standard intake processes
• Assist with medical intake form completion
• Ensure patients are comfortable and well-informed regarding what to expect during the scan
• Communicate with the MRI Technicians
• Assist patients with report access and app installation issues, as needed
• Perform standard check-out processes
• Explain next steps to patient-participants
• Assist with Nurse Practitioner results-review call scheduling
• Coordinate report distribution and health practitioner communication

Preferred Qualifications

No preferred qualifications provided.