Clinical Service Representative II - Patient Access Center/Medical Records

Clinical Service Representative II – Patient Access Center/Medical Records

High school diploma or equivalent high school certification or combination of education and/or experience.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Medical Office Setting (2 Years)

Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
Collects co-pays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminder, obtaining insurance information and referral forms.
Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
Schedules return patient appointments and patient testing; validates patient’s parking.
May prepare patients’ charts for daily appointments.
Assists patients with insurance questions regarding billing process.
Assists staff with sending out reminder cards and other related scheduling duties.