Clinical Manager – Technicians

Clinical Manager – Technicians

Requirements

• 3+ years of clinical experience, preferably in retina or Ophthalmology practice
• 1+ year of Supervisory or Management experience with demonstrated skills in motivating and training from entry level to highly experienced staff
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, decision-making, detail-oriented and organizational skills
• Ability to multitask, manage multiple projects simultaneously, work well in a team dynamic as well as independently
• Excellent organizational skills, time-management, ability to strategically manage workflow in an environment with competing priorities
• Maintain strict confidentiality at all times regarding sensitive employee and company information
• Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor
• Demonstrates high-levels of critical thinking skills
• Valid Texas Driver’s License with clear 3+ years MVR and valid vehicle insurance to travels between clinic locations

Responsibilities

• Direct supervision of Technician Floor Supervisors, Technician Education Coordinators and Ophthalmic Technicians
• Works collaboratively with Director of Operations to update and maintain clinical policies and procedures
• Assists the Director of Operations with numerous duties and performs other tasks as required
• Assess, create, and analyze staffing projections to ensure adequate recruiting
• Partner with Human Resources for external and internal recruitment activities
• Engage in ongoing employee relations activities to create the best “Top Work Places” employee engagement experience
• Participates in the interview process for all new staff and the internal promotion process for tenured staff
• Support Floor Supervisors in maintaining staffing schedules and be available to help with direct patient care as needed
• Performs routine observations of staff, operations and activities to ensure optimal organizational efficiency patient experience
• Completes all required tasks in time management system
• Ensure compliance training and educational activities are conducted regularly, monitoring employee performance and make necessary adjustments to any/all training needs
• Work with the Director of Operations to ensure clinical staff are trained and proficient in all areas by completing thorough skills evaluation and annual assessments
• Create and provide opportunities to improve clinical staff development
• Partner with Education Coordinators to develop training programs as needed
• Participates in annual performance review processes
• Attend all meetings as required
• Work to address interpersonal issues within the team and/ or team members throughout ARA quickly and in a constructive fashion
• Able and willing to work in any area of the clinic at any time
• Be available outside of regular work hours to support clinical and staffing needs
• Communicate continuously with other managers regarding clinic improvements, staff questions & procedures, and clinic budgets; collaborating on managing all processes to ensure an efficient clinic operation
• Serves as a point of contact along with the other Clinic Managers and Floor Supervisors to address physician concerns and team operations

Preferred Qualifications

• Nationally recognized Certification preferred
• Working knowledge of Practice Management platforms
• Working knowledge of all aspects regarding ophthalmic care
• Bilingual in Spanish a plus