Clinical Manager – Technicians
Company | Austin Retina Associates |
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Location | Austin, TX, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | |
Experience Level | Mid Level, Senior |
Requirements
- 3+ years of clinical experience, preferably in retina or Ophthalmology practice
- 1+ year of Supervisory or Management experience with demonstrated skills in motivating and training from entry level to highly experienced staff
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, decision-making, detail-oriented and organizational skills
- Ability to multitask, manage multiple projects simultaneously, work well in a team dynamic as well as independently
- Excellent organizational skills, time-management, ability to strategically manage workflow in an environment with competing priorities
- Maintain strict confidentiality at all times regarding sensitive employee and company information
- Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor
- Demonstrates high-levels of critical thinking skills
- Valid Texas Driver’s License with clear 3+ years MVR and valid vehicle insurance to travels between clinic locations
Responsibilities
- Direct supervision of Technician Floor Supervisors, Technician Education Coordinators and Ophthalmic Technicians
- Works collaboratively with Director of Operations to update and maintain clinical policies and procedures
- Assists the Director of Operations with numerous duties and performs other tasks as required
- Assess, create, and analyze staffing projections to ensure adequate recruiting
- Partner with Human Resources for external and internal recruitment activities
- Engage in ongoing employee relations activities to create the best “Top Work Places” employee engagement experience
- Participates in the interview process for all new staff and the internal promotion process for tenured staff
- Support Floor Supervisors in maintaining staffing schedules and be available to help with direct patient care as needed
- Performs routine observations of staff, operations and activities to ensure optimal organizational efficiency patient experience
- Completes all required tasks in time management system
- Ensure compliance training and educational activities are conducted regularly, monitoring employee performance and make necessary adjustments to any/all training needs
- Work with the Director of Operations to ensure clinical staff are trained and proficient in all areas by completing thorough skills evaluation and annual assessments
- Create and provide opportunities to improve clinical staff development
- Partner with Education Coordinators to develop training programs as needed
- Participates in annual performance review processes
- Attend all meetings as required
- Work to address interpersonal issues within the team and/ or team members throughout ARA quickly and in a constructive fashion
- Able and willing to work in any area of the clinic at any time
- Be available outside of regular work hours to support clinical and staffing needs
- Communicate continuously with other managers regarding clinic improvements, staff questions & procedures, and clinic budgets; collaborating on managing all processes to ensure an efficient clinic operation
- Serves as a point of contact along with the other Clinic Managers and Floor Supervisors to address physician concerns and team operations
Preferred Qualifications
- Nationally recognized Certification preferred
- Working knowledge of Practice Management platforms
- Working knowledge of all aspects regarding ophthalmic care
- Bilingual in Spanish a plus