Clinical Liaison
| Company | DASCO HME |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School diploma or GED equivalent.
- Professional licensure or certification such as Certified, Registered or Licensed Respiratory Therapist, LPN or RN.
- Six months’ experience in a clinical services role.
Responsibilities
- Educate patients, family members, and caregivers on diagnoses, personal care, symptom recognition, equipment use and maintenance, and other relevant health topics via phone calls, Telehealth visits, and in-person interactions as needed.
- Provides in-person clinical assistance to physicians and other healthcare professionals to support patient care.
- Conducts routine follow-up with patients in clinical, home, or hospital settings, including Non-Invasive Ventilation (NIV) follow-ups and phone communication with patients and caregivers as needed.
- Performs NIV setups and home visits as needed; participates in on-call rotation per departmental requirements.
- Delivers and sets up respiratory equipment in accordance with physician orders and provides comprehensive instruction to patients and caregivers.
- Supports the continuum of care by creating or overseeing care plans, communicating with physicians or clinicians, and proactively addressing patient care issues.
- Maintains thorough and current knowledge of DASCO/OSHME equipment and services. May assist with quality control, equipment maintenance, and support of branch operations.
- Maintains a working knowledge of insurance benefits, coverage criteria, and patient out-of-pocket costs to effectively communicate financial responsibilities to patients and caregivers.
- Ensures full compliance with HIPAA, The Joint Commission standards, State Respiratory and Pharmacy Board regulations, and all other applicable rules and laws.
- Maintains active professional licensure or certification, including meeting all continuing education (CEU) requirements.
- Builds and nurtures relationships with hospital partners and care team members to support integrated patient care.
- Assist partnership providers in outpatient clinic settings by helping patients troubleshoot equipment issues and resolve account-related concerns.
Preferred Qualifications
- Associate’s degree in related field.
- Six months’ experience in healthcare/medical/insurance/DME customer service role.