Clinical Eng. Tech III

5-9 years of experience
Ability to fulfill installations, upgrades, and support requests for medical devices
Ability to adhere to documentation and troubleshooting processes
Ability to determine the cause of an issue to resolve appropriately
Ability to be successful at assisting in basic to moderately complex medical device related projects
Ability to adhere to proper customer service standards to all interactions with Albany Med employees both verbally and written
Ability to document issues and escalate/notify others according to documented process
Ability to adhere to documented process and documentation
Ability to effectively recommend and draft documentation for improvements in processes, procedures, and operations
Knowledge of electronics, medical device technology, and the use of such technology in the course of patient care
Functional knowledge of medical device testing and calibration technologies

Provide onsite and remote support for all medical equipment and systems
Take ownership of issues escalated to them and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal
Escalate and notify employees appropriately according to documented standard operating procedures
Ensure an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering
Act as a liaison between the customers and Information Services to resolve any issue that is reported
Fulfill any project based or new requests that are assigned to them in the documented timelines

Bachelor’s degree preferred
Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus