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Clinical Consultant II – Surgical Synergy
| Company | Medtronic |
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| Location | Hickory, NC, USA |
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| Salary | $68000 – $102000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;
- Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
- A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Responsibilities
- Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
- Represents Medtronic during technology-enabled procedures to provide technical assistance.
- Maintain system hardware and software to maximize system performance.
- Installs software and hardware upgrades.
- Performs system preventative maintenance.
- Provides telephone clinical support to customers.
- Uses UNIX/LINUX commands to modify operating files.
- Fulfills Software and Service Contract obligations.
- Acts as the primary Medtronic customer liaison for repair and technical support issues.
- Provides timely information to the district team regarding customer concerns, issues and market opportunities.
- Provide service to customers per their individual needs.
- Maintains familiarity with status of calls and issues at customer sites.
- Reports necessary complaints and partners with CSM/NRC to ensure full resolution
- Files weekly site visit and customer contact reports for service improvement purposes
- Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
- Provides a clinical resource for surgeons, clinicians and others being trained.
- Updates customers on tips, shortcuts and suggestions, as appropriate.
- Participates in in-house sponsored customer training at designated sites for both internal and external partners
- Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
- Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
- Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
- Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
- Submit reports and provide information as directed.
- Cooperate with all personnel on the execution of Company programs.
- Supports more complex, new image-guided products and applications to physicians and hospital staff.
- Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
- Provide input on new product development based on in-field experience.
- Responsible for documentation at new or existing installations.
- Adhere to company policies and conduct all business in an ethical manner.
Preferred Qualifications
- RT and/or MRI certification
- Prior experience with Image Guided Systems
- Prior experience with MRI
- Operating room experience
